Shipping Policy

We can ship to virtually any address in the world via the United States Postal Service (USPS), and United Parcel Service (UPS). Our shipping chargers are based on the total weight of the order and the country the order is being shipped to. We have implemented two types of shipping methods to give our customers the choice of paying more or less based on the speed of delivery and tracking capabilities. You are free to choose the shipping service that best fits your budget and timetable.

How to Determine Shipping for Your Order

To get accurate shipping charges please proceed with your shopping, by placing the items you wish to buy in your shopping cart.
Once you have completed your shopping, you’ll find a button on the top panel of our website that says… “View Cart”, click the view cart button.
Now you’re on the view shopping cart page. On the lower right hand side of the page you will see…. “Calculate Shipping”.  Here you will enter your, Country, State/Province, and Postal/Zip Code.
All that is left for you to do is to choose the shipping option that best fits for your needs. 
Free Shipping

Free Priority Shipping on all U.S. orders over $150!

Free Priority shipping on all International orders over $300!

Order Processing

Our Quick Ship Promise: For most orders that are shipped, via USPS Priority mail and UPS, we try our best to provide one day order processing. This means, if your order is placed before 4:00pm Pacific Standard time, (Monday - Thursday), then your order is sent out the next business day, Insha’Allah.  (Please Note:  All 1st Class International Shipping has a 3 day processing time).

Shipping during the Month of Ramadan, and before the Eid's orders can take up to an additional day or two for processing.

Holiday Orders

Enjoy guaranteed same-day processing and shipment for last minute holiday shopping.  Guaranteed same day processing is available during the week before Eid ul Fitr and Eid ul Adha, if you make your order by 2:00pm Pacific Standard time, Monday – Saturday. These guarantees exclude the actual day of Eid ul Fitr and Eid ul Adha, when we are closed.

Packaging

We do our best to ensure that your order is packaged safe in transit. All of our items are packaged individually. We pack all of our shipments in high quality materials to preserve your purchases during shipment, and to protect them from coming into contact with dust, dirt, or liquids.

What Countries Do We Ship To

We ship worldwide.  Our default shipping carrier is USPS (the United States Postal Service.)  We will ship anywhere USPS ships to.  To review list of countries, please click here.  You also have the option to ship via UPS (United Parcel Service).

International Orders

You have the option of selecting to use 1st class USPS International Shipping.  Choosing this option is slightly less expensive; however it has no tracking options once the package has left the United States, also if you select USPS Priority Mail, as your shipping opiton, this comes with very limited tracking once the package has left the USA.  

For Complete door to door tacking  We suggest that you use USPS Express Mail, UPS or DHL, for a complete tacking and traceable delivery.

Reflections of Iman accept NO responsibility for any item(s) once they have been shipped and a tracking number has been provided. 

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please note that Reflections of Iman.com is not responsible for lost or stolen items or packages.  We do not contract with any delivery company outside of the USA, and are not responsible for the actions of delivery services within or outside of the USA. 

Once we surrender packages to USPS or UPS, Reflections of Iman has no control of the package or of the delivery protocols or times of the USPS, DHL or UPS.   However, our customer service department is ready and willing to assist you in tracking your package and will file a claim for a lost package if necessary.  However, this does not apply to 1st class Internataional mail which has no tracking outside of the USA and USPS Priority Mail that has very limited tracking, outside of the USA.

Does Reflections of Iman Insure Delivery

We ship for the most part via the USPS Priority Mail with confirmation.  A confirmation number is not a tracking number, rather it lets the customer know a package has been shipped and it lets Reflections of Iman, know when you have received the package.  If your confirmation says that your package has been delivered; yet you did not receive your package.  We are no longer responsible for the package since the proof is with the carrier.  However we are willing to assist in every way possible.

 Tracking Service and Insurance

You may also select to use United Parcel Service (UPS) as your shipping method, or for International order use DHL.  With UPS and DHL you have a door-to door insured and traceable, package for a slightly higher fee.

The Average Delivery Time

Most orders are processed within 24 hours of payment clearance, and all orders are currently shipped from Northern California, USA.   Below is the average delivery time quote via the US Postal Service, and are not guarantee by Reflections of Iman, but is use as a referencing tool. 

Domestic USA Orders

1st Class Mail ~ 7 days to 14 days

USP Priority Mail ~  3 Days to 6 days

Express Priority Mail ~ 2 day to 3 days

UPS ~ you have the option of selecting the time fame in which to have the package delivered in.

 

International Orders

1st Class Mail ~ 15 days to 30 days (depending on customs can take up to 45 days)

USP Priority Mail ~ 7 Days to 21 days

Express Priority Mail ~ 5 day to 7 days

UPS ~ you have the option of selecting the time fame in which to have the package delivered in.

 DHL ~  3 to 5 days.  DHL is our perferred shipping company for international orders.

Non-Deliverable, Refused or Unclaimed Orders

 If an order is returned, refused or unclaimed by the customer due to customer refusal, customer absence, or customer providing incorrect shipping information, we will notify you via the email address that you provided when placing your order, (if no email address was given, then we will attempt to contact you via the phone number you provided). All items contained in the order will be return to stock, and the customer will be charged with the appropriate shipping charges. A store credit will be issued minus any restocking and shipping fees.  

Please make sure that the shipping information on your order is correct and if you have selected the courier option that requires a signature, that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

Please Note: Refused packages are abandoned by courier/postal companies and redirection/return to our office is not guaranteed. If redirected, your package will be treated as return and return shipping fees will be assessed. If the package is lost or abandoned during return complete cost of the package will have to be borne by the customer.